Professional Communication:
Represent the company positively in all client interactions—on the phone, over email, and on
social media.

Organized & Proactive:
Stay on top of scheduling, follow-ups, and deadlines. Anticipate needs before they arise (e.g.,
confirming weather delays, checking on permit timelines).

Social Media Savvy:
Understand how to use content (photos, reviews, seasonal tips) to strengthen the company’s
online presence and attract new business.

Reliable & Self-Directed:
Work independently and manage multiple tasks without constant supervision.

Attention to Detail:
Ensure accurate information is entered into systems and that nothing falls through the cracks.

Customer-Focused:
Be responsive and helpful—make clients feel heard and valued throughout their experience.

RESPONSIBILITIES:

Client Communication & Follow-Ups:
Make follow-up calls to clients regarding quotes, scheduled work, feedback, and outstanding
items. Maintain professional and courteous communication.

Scheduling Coordination:
Manage daily and weekly crew schedules based on project timelines, staffing, and weather.
Ensure jobs are assigned efficiently and updates are communicated clearly.

Social Media Management:
Create and schedule posts for company social media accounts (e.g. Instagram, Facebook). Share
project updates, before/after photos, and seasonal promotions to build brand awareness and
engagement.

Administrative Support:
Handle incoming calls, emails, and inquiries. Keep customer records and job files up to date in
CRM or job tracking software.

Team Liaison:
Serve as the communication bridge between the office, field crews, and clients—relay
scheduling changes, material needs, or client feedback promptly.

Invoicing & Paperwork (as needed):
Assist with basic billing, collecting deposits, and organizing job documentation.